New process to order home health services for Cigna Commercial customers:
Contact participating home health, durable medical equipment, and home infusion therapy providers directly. CareCentrix no longer manages these services for Cigna login. eviCore healthcare now administers these programs; however, approval or contact with eviCore is not needed.
To find a participating home health/DME provider:- Go to Cigna.com.
- Click Find a doctor, dentist or facility.
- Select the coverage option.
- Enter address, city, or Zip Code
- Click on ‘Health Facilities’
- Enter the health care facility name or type (i.e. durable medical equipment or home health) or the provider’s name.
- How to order home health services flyer
- How to order home health services presentation
- There are three ways to request precertification for medical procedures. Upon submission of a precertification request, please provide all required information. Failure to provide all necessary information required for the review may result in the denial of certification for an admission, procedure or service. To submit additional information to supplement a previously submitted precertification request, please submit via the original form of transmission.
For many services, we manage the precertification process directly.
- Use your practice management system or vendor: Health Care Request and Response (ANSI 278) - Contact your Electronic Data Interchange (EDI) or Practice Management System vendor.
- Fax 866-873-8279.
- Call 1.800.Cigna88 (800.244.6288).
For the following services, we collaborate with national ancillary vendors to manage the precertification process and administration of the services.
To request precertification, use the contact information below or visit the website for next steps.
Click the service type for more detailed information about each ancillary program and the services provided.